Get in touch
We’re here to answer your questions and provide support. Reach out to us for assistance or to learn more about our services.


Here to Help, Every Step of the Way
Whether you have questions about your payments, account details, or how Credova works, you’re in the right place. We’re here to make your experience simple, transparent, so you can focus on what matters.
FAQs
Find answers to your most common questions about Credova.
If your application is approved, we'll send you an approval email. Sometimes these emails can sneak into your spam or junk folder, so be sure to check there just in case.
If you haven’t received an email or just want to check in on your status, we’ve got you covered. You can:
Chat with us using the chat feature on our homepage
Call us at (833) 273-3682 — we’re happy to help!
Credova is an internet-based platform that allows you to shop now and pay over time. We partner with merchants and other partners to offer flexible financing options, connecting you to financing options that may fit your budget.
Through the Credova platform, you may be approved for one or more different forms of credit, including: a retail installment sales contract (RISC), a closed-end consumer loan, a pay-in-4 financing agreement, and/or closed-end consumer lease agreement. The financing product(s) that may be available to you is determined by a number of factors, including your state of residency, credit profile, and the products your merchant has chosen to offer.
Through the Credova platform, you may be approved for one or more different forms of credit, including: a retail installment sales contract (RISC), a closed-end consumer loan, a pay-in-4 financing agreement, and/or closed-end consumer lease agreement. The financing product(s) that may be available to you is determined by a number of factors, including your state of residency, credit profile, and the products your merchant has chosen to offer.
Monterey Financial is our trusted third-party servicer that helps manage your contract. In some cases, your account may also be assigned to them. As the servicing partner, they handle things like billing support, account management, and payment processing on our behalf. You’re welcome to make payments and manage your account through the Credova portal or directly on Monterey Financial’s website—whichever is more convenient for you! Both options connect to the same account and offer secure access to your account information. If you need assistance or have billing questions, Monterey can be reached at (877) 399-6374 or via email at customerservice@montereyfinancial.com