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Shopper FAQ

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Frequently asked questions

How does 3 months interest free financing work?*
It’s simple. Pay off your principle balance within the 3 months promotional period and you pay no interest. Keep in mind, you must make your regular monthly payments on time because if you miss a payment, have a payment returned, or are late, you no longer qualify for the promotion. You also will no longer qualify if you fail to fulfill any other obligations under your agreement. Keep in mind, the 3 months interest free offer only applies to retail installment sales contract (RISCs) and installment loans, but not all offers have a 3 months interest free offer.
Do all financing approvals have a 3 months interest free offer?*
Not all financing approvals have a 3 months interest free offer. The 3 months interest free option is only available on RISCs and installment loans. If you are approved for a 3 months interest free offer, your approval page and agreement will clearly indicate the offer. If you have any questions whether or not you are approved for a 3 months interest free offer, please feel free to reach out to Credova support to discuss.
What if I don’t pay off my balance in 3 months?*
If you’re unable to pay off your contract within the 3 months promotional period, you’ll be responsible for the full terms and conditions of your contract. This means, you will have to pay any and all incurred interest. Keep in mind, not all offers include the 3 months interest free offer.
Can I still payoff my contract early, even if it’s past the 3 months promotional period?*
Yes. You can always payoff your RISC or installment loan at any time. If you’d like to payoff your contract early, but it’s past the 3 months promotional period, then you’ll pay interest up until the point you payoff the remainder of your principal. You will not continue to accrue interest after you payoff your contract.
What type of financing is offered?
Credova is partnered with noka, a registered name of Cornerstone Bank, and a network of merchants to provide you financing through (1) a Merchant-originated unsecured retail installment sales contracts (RISCs) or closed-end consumer lease agreements or (2) a noka-originated unsecured installment loan. Your financing product will be determined by your state of residency, credit approval and your selection.
What is the difference between a RISC, an Installment Loan, and a Closed-End Consumer Lease Agreement?
With a RISC and an installment loan, you are purchasing the item and agreeing to make installment payments over a specific term plus any associated interest rate. RISCs are made by the merchant and an installment loan is made by a bank or other lender. A closed-end consumer lease agreement doesn’t have an interest rate, but rather charges monthly leasing fees. With a closed-end consumer lease, you are leasing the item(s) from a lessor and have the option to purchase the item during the course of the lease.
What are the leasing fees?
If you choose to accept a closed-end consumer lease offer, you will make a monthly lease payment. These fees represent the amount charged by the lessor for allowing you to lease an item and will vary depending on customer approval information. Please review your offer(s) carefully prior to completing your agreement.
What is the interest rate?
The interest rate is the amount charged, as a percentage of principal, by a retailer to a customer for the ability to pay for an item over time. This is often expressed over an annual basis commonly referred to as the annual percentage rate (APR). The system considers more than just your credit score, and your interest rate will vary based on the information you provide. Please review your offer(s) carefully prior to completing your agreement.
Am I locked into financing for the full term?
Not at all. Whether you have a RISC or an installment loan, you can payoff your balance at anytime and there are never any prepayment penalties. If you have a closed-end consumer lease agreement, you can exercise your early buyout option at any time.
How easy is it to apply?
Very easy! Online applications only require basic information and you can receive an approval in seconds.
How much will I be approved for?
Depending on your application details, you can be approved for offers up to $5,000.
If I have bad credit, will I be declined?
Credova considers all credit types in the approval process. Keep in mind, there is no hard credit inquiry, so applying won’t affect your credit score.
How often are payments made?
Payments are required at minimum once a month on your scheduled due date. Your final payment scheduled will be included in your agreement.
When will my purchase be shipped to me?
For shipping timing, tracking, and terms, please review the retailer’s policies.
How much do I have to pay today?
Depending on the type of financing selected, you may be required to complete your first payment at the time of signature whereas other financing products will not require a payment for at least 30 days. You will be told of any such payment before you agree to financing. If required, you will be able to complete your first payment at checkout.
What if I need to return my purchase?
If you need to make a return, reach out to the merchant you purchased from to determine their return policy. Please see your agreement for more information about returns and your financing.
How do I apply?
To prequalify , select the Credova banner, or select a Prequalify Now or Learn More button on the merchant website. You can also visit www.credova.com/app and begin the application from the Prequalify button.
If I am approved, how long is my approval good for?
Approvals are valid for 30 days.
Who can assist me if I am having trouble with my application?
If you have any questions about your financing or need assistance with your application, please reach out to Credova support at 833-273-3382. You can also email support at [email protected] or visit the Credova contact page at www.credova.com/shopperscontactus to send a message.
Can I still payoff my contract early, even if I didn’t receive a 3 months interest free offer?*
Yes. If you have a RISC or an installment loan, you can pay off your balance at any time. If you have a closed-end consumer lease agreement, you can exercise your early buyout option at any time. Either way there are no prepayment penalties.
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Need more information?

Our US based support reps
are available 7 days a week
to assist with anything Credova.
Payment options through Credova are provided by merchants or noka, a registered name of Cornerstone Bank, a North Dakota state-chartered financial institution, Member FDIC. Applications are subject to eligibility check. Not available in all 50 states. Credova Financial, LLC, NMLS ID 1818530. Review the Credova Privacy Policy found at www.credova.com/privacypolicy. Terms of Service can be found at www.credova.com. Review Credova disclosures and offer details within the Credova API. *No closed end consumer lease offer provides the 3 month promotional interest free period. Not all offers are 3 month interest free. Approval dependent on applicants credit profile. 3 months = 90 days. Terms and conditions dependent upon the applicants credit profile.

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